Please allow 3-5 business days for your order to be processed.

SHIPPING POLICY

All orders are shipped within 5-7 business days - usually sooner.
Orders are typically shipped at the beginning of the week, Monday - Wednesday.
Once your order has shipped, you will receive a tracking number via email.
We currently only ship within the US but hope to expand to shipping internationally soon.

Refund Policy

We have a 7 day return policy. This means you have 7 business days after receiving your item (from delivered date) to request a return. Your item must be in the same condition that you received it, unused, and in its original packaging in order to be eligible for a refund. You’ll also need to provide the receipt for proof of purchase. Contact us at hisdaughtercandles@gmail.com to start a return. Items sent back to us without first requesting a return will not be accepted. Customers requesting a refund after 7 days will not be accepted. Shipping costs is non-refundable.

Please label and ship items to : HisDaughter Candle Collection, 290 Turner Street #1008, Aberdeen, NC 28379.
In line with our policy, you can not cancel an order once it has shipped. Shipping costs are non-refundable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

EXCHANGES
We do not accept exchanges at this time.

CANCELLATION
In line with our policy, you can not cancel an order once it has shipped. Shipping costs are non-refundable.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us within 5 business days if the item is damaged, defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item(s) are damaged, please take a photo of the damaged product and send to our email at hisdaughtercandles@gmail.com within 5 business days.

Tracking shows that my package was delivered, but I can't find it. What do I do?
Once a package is marked shipped and scanned by mail carriers, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages and file a claim. We are not responsible for shipping addresses that were incorrectly entered at checkout.